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New: an MCP server for AI assistants

Customer support that works when you can’t.

A smart AI agent that resolves customer questions and guides users through your product, with chat, help center, feedback, roadmap and changelog.

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Monthly, yearly or 3-year plans. The AI agent is billed per resolution.

The Tirver inbox with views, a conversation and customer detailsThe Tirver inbox with views, a conversation and customer details
The customer widget showing an AI agent answer with its source articleThe customer widget showing an AI agent answer with its source article

See each module at work.

The shared inbox with views, a conversation and customer detailsThe shared inbox with views, a conversation and customer details
Views
Yours, unassigned, team and AI-handled conversations.
Notes and tags
Internal notes, mentions, tags and saved replies.
Customer details
Profile, AI summary and past conversations beside every chat.
The AI agent screen with knowledge sources and handoff rulesThe AI agent screen with knowledge sources and handoff rules
Resolves questions
Works from your help center, documents and website.
Guides users
Walks customers through steps in your product.
Hands over
Passes to a person on request or when unsure.
The help center article list with ratingsThe help center article list with ratings
Your domain
A public knowledge base customers can search.
In the widget
Customers search articles before they write to you.
Article ratings
See which articles helped and which did not.
A feedback board with votes and a post open beside itA feedback board with votes and a post open beside it
Ideas and votes
Customers post ideas and vote on them.
From a chat
Turn a conversation into a feedback post.
Your reply
Comment as the team and set a status.
The roadmap board with planned, in progress and shipped columnsThe roadmap board with planned, in progress and shipped columns
Public roadmap
Planned, in progress and shipped.
Fed by feedback
Posts move here when you set a status.
Vote counts
See demand on every card.
The changelog editor with linked feedbackThe changelog editor with linked feedback
Release notes
Write an entry and publish it to your changelog.
Linked feedback
Publishing marks the post as shipped.
Announcements
Voters hear by email and in the widget.
Widget appearance settings beside a live previewWidget appearance settings beside a live preview
Your brand
Accent color, theme and launcher position.
Tabs
A tab shows only when its module is on.
Live preview
See the widget as customers will.

A support agent at your disposal.

It resolves customer questions and guides users through your product, including when nobody on your team is online.

It resolves
It works a question through to an answer from your help center, documents and website, and links what it used.
It guides
It walks users through setup and how-to steps, right inside the widget.
It covers for you
It keeps helping outside business hours and hands over when a person is needed.
The widget showing an AI agent answer with a link to its source articleThe widget showing an AI agent answer with a link to its source article

From a chat to the changelog.

  1. A customer asks

    The request arrives in your inbox from the widget.

  2. You file it

    Turn the conversation into a feedback post others can vote on.

  3. It moves

    Set a status and the post appears on your public roadmap.

  4. Everyone hears

    Publish a changelog entry and every voter is told.

One workspace instead of four tools.

The jobUsually a separateIn Tirver
Talk to customersLive chat and help desk toolWidget and shared inbox
Resolve questions around the clockAI chatbot add-onA support agent, billed per resolution
Document the productKnowledge base toolHelp center on your domain
Collect ideas and announceFeedback board and changelog toolsFeedback, roadmap and changelog

One plan. AI billed per resolution.

PlanWhat it coversPrice
Tirver suiteChat, inbox, help center, feedback, roadmap and changelog.monthly price to be setyearly price to be set3-year price to be set
AI agentCharged per resolved conversation. Handoffs to your team are free.price per resolution to be set
Credit packsExtra resolutions for busy months, bought when you need them.From your billing page

Questions teams ask first

Can I use only chat and the AI agent?
Yes. Each module has its own switch, and modules that are off stay out of your widget.
Where do the AI agent’s answers come from?
Your help center, documents you upload and pages crawled from your sitemap. Each answer links its sources.
Does a handoff cost a credit?
No. You pay only when the AI agent resolves the conversation.

Paste one snippet and go live.

Create a workspace
<script src="https://cdn.example.com/tirver.js" data-workspace="YOUR_WORKSPACE_ID" async></script>
  1. Create your workspace and invite your team.
  2. Add the widget script to your app.
  3. Add knowledge sources and switch on the AI agent.

For developers: REST APIMCP serverllms.txt